Revitalize the Library Customer Service Experience from Outside In and Inside Out (Part 2 of 3)
Event Type: Online/web-based
Contact: Naomi DiTullio, Distance Learning Consultant
Wed, 10/24/2012 - 12:00pm - 1:30pm
About the Event
This is the second webinar in a three-part series. Explore how to meet and exceed customer expectations through unique V.O.I.C.E. Customer Service Model that explores: the value we create and share, the opportunity to make a difference, the things we can do to make an impact, the ways we form connections and engage. Explore delivering exceptional service by meeting five customer needs and enhancing the image of your service "V.O.I.C.E." from outside in and inside out.
Presented by: Lauren Burnett, President of the Center for Inner Quality
Register at website.