How to Understand your Library Users - The Better Futures of their Communities and Institutions
Contact: SirsiDynix Institutte
Tue, 09/04/2007 - 1:00am - 2:00am
About the Event
Do you care about the relevance of your library to the changing worlds of the people who use it? If so, the mission of your strategic plan should not be about building a better library, but rather about your library being a tool to build better futures for the individuals, communities and institutions you serve. The sum of those better futures should be your vision. It exists outside the walls and web sites of your library, in how people live their lives. What part of achieving those better futures will your library make its new job? And how will you become an expert at understanding them, particularly if the demographics (age, socioeconomic status, education, ethnicity) of your current and potential library users are different from those who work in or oversee your library?
Presented by: Pat Wagner
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., a 32-year-old research and training business in Denver. Pat has been working with libraries as a trainer and consultant since 1978, focusing on personnel, management, leadership, marketing, career and strategic planning issues.
Currently, Pat is a presenter for several library training organizations, including Infopeople (California), NELINET (New England) and the University of North Texas (web-based continuing education).