Reference Policy

Date, Location

Mon, 02/01/2010 - 10:00am to Mon, 02/08/2010 - 6:00pm

online

Cost: member rater: $200; nonmember $250

To Register:

Register at http://www.peopleware.net/index.cfm?eventDisp=REFPOL_LO&subeventdisp=020110LIVE

About the Event

Course Description
Reference policy is the foundation upon which reference services are built upon. This course will take you step by step in the policy development process. Come learn how to create policy whether for face to face, telephone or virtual reference services . Also learn to write guidelines that will provide you, your co-workers and library users with the understanding of how reference services fit with the overall vision and mission of your institution.

Learning Objectives
Upon completion the participant will:

• Identify key steps in the policy development process
• Define how reference policy fits with the vision and mission of the institution
• Employ hand on examples to reinforce policy development guidelines

Target Audience
Librarians and paraprofessionals who need to develop reference policy for their institutions.

Prerequisites
None

Homework Expectations and Completion Requirements
There will be both in class and at home assignments to be completed.

It is designed for individual participation; each individual must register.

Technical Requirements
Live Online System Requirements

Schedule
This course consists of two 2-hour sessions.