|OLA 2014 Conference: Our First Digital Collection (Archives, Preservation, Digitization)|
|FAQ Systems for Self-Service Reference - Caleb Tucker-Raymond - 2014 Oregon Virtual Reference Summit (Internet and Web, Reference)|
|Chat Happy? University of Portland Clark Library’s Chat Satisfaction Survey - Heidi Senior - 2014 Oregon Virtual Reference Summit (Reference, Other)|
|Statewide Databases and Answerland: Make the Connection - Liz Paulus - 2014 Oregon Virtual Reference Summit (Reference, Technology, Library Electronic Resources)|
|Creating Points of Need - Michele DeSilva - 2014 Oregon Virtual Reference Summit (Information Literacy, Instruction, Reference, Other)|
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